Privacy Policy

Effective Date: 01/12/2024

At Load Transport, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform, including the Load Transport User App, Load Transporter App, and Load Vehicle Owner App. By accessing or using any of our apps, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

• 1.1. Personal Information:

• • User Registration: Name, email address, phone number, and address.
• • Transporter Registration: Company details, contact information, and business licenses.
• • Vehicle Owner Registration: Name, contact details, vehicle registration details, and driver information.
• • Driver Details: Driver name, contact number, and assigned vehicle details.

• 1.2. Transactional Data:

• • Load details such as type, weight, pickup, and delivery locations.
• • Negotiation and deal details between users, transporters, and vehicle owners.
• • Payment details, including invoicing and receipts.

• 1.3. Usage Data:

• • App usage statistics, interaction with features, and preferences.
• • Device information, including IP address, operating system, and app version.

• 1.4. Location Data:

• • Real-time location data for load tracking, vehicle assignments, and trip management.
• • Historical location logs for delivery verification.

2. How We Use Your Information

• 2.1. To Provide Services:

• • Facilitate load posting, bidding, and deal finalization.
• • Manage vehicle assignments and driver schedules.
• • Enable trip start and end tracking for drivers.

• 2.2. To Improve User Experience:

• • Enhance app functionalities and introduce new features.
• • Personalize user experiences based on preferences and usage.

• 2.3. For Communication:

• • Notify users, transporters, and vehicle owners of updates, deals, and confirmations.
• • Send reminders and alerts for pending actions or deadlines.

• 2.4. For Security and Compliance:

• • Verify user identities and business credentials.
• • Prevent fraudulent activities and ensure compliance with applicable laws.

3. Information Sharing and Disclosure

• 3.1. Shared with Other Users:

• • Load details, vehicle information, and contact details are shared between users, transporters, and vehicle owners as necessary to complete transactions.

• 3.2. Service Providers:

• • Third-party providers assisting with payment processing, SMS notifications, or location tracking.

• 3.3. Legal Requirements:

• • We may disclose information if required by law, court order, or government request.

4. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Upon account deletion, some data may remain archived for compliance and legal purposes.

5. Security Measures

We implement advanced security protocols to protect your data, including:

• • Encryption of sensitive information during transmission.
• • Regular security audits and monitoring.
• • Restricted access to personal information.

6. User Roles and Permissions

• 6.1. Load Transport User App:

• • Post loads and manage load details.
• • Negotiate deals with transporters.

• 6.2. Load Transporter App:

• • Post loads and submit deals against user posts.
• • Repost loads with margin value for bidding by vehicle owners.

• 6.3. Load Vehicle Owner App:

• • Submit bids on reposted loads.
• • Assign drivers and manage vehicle details.

• 6.4. Driver Role:

• • Access specific trip-related actions such as starting and ending trips.

7. Your Rights

• • Access and Update: You can access and update your personal information via the app settings.
• • Data Deletion: Request deletion of your account and associated data, subject to legal and business obligations.
• • Opt-out: Opt-out of non-essential communications or data collection practices.

8. Children’s Privacy

Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect information from children.

9. Changes to this Privacy Policy

We may update this Privacy Policy periodically. We will notify users of significant changes through in-app notifications or email. Continued use of the apps indicates acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: loadtransport007@gmail.com
Phone: +91-96079 72222