Refund Policy and Cancellation Policy
1. Eligibility for Refunds:
- • Refunds are applicable only in cases where services have not been rendered due to platform or service provider errors.
- • Refund requests must be initiated within 7 days of the transaction.
2. Refund Process:
- • Users must contact support with relevant transaction details.
- • Refunds will be processed within 10 business days upon approval.
3. Non-Refundable Scenarios:
- • Cancellations initiated by users after service initiation.
- • Non-compliance with platform policies.
4. User-Initiated Cancellations:
- • Users may cancel load postings before finalizing a deal without penalties.
- • Cancellations after a deal may incur charges as per the agreement.
5. Service Provider Cancellations:
- • Service providers (Transporters or Vehicle Owners) must notify users promptly of cancellations.
- • Repeated cancellations may result in account suspension.
6. Platform-Initiated Cancellations:
The platform reserves the right to cancel transactions due to policy violations or suspected fraudulent activities.
7. Contact Us
For inquiries about these Terms, Refund Policy, or Cancellation Policy, contact us at:
Email: loadtransport007@gmail.comPhone: +91-96079 72222